Communication, communication, communication! It is not possible to overstress the value of communication with regard to management. Without communication between management and employees your effectiveness is virtually nonexistant. Without strong communication you have virtually no management! This cannot be overstressed. Without communication, all other management skills and techniques are ineffective. You can have the best intent, best ideas, and best techniques, but without communication, you cannot apply them as a manager. It is the manager's main job to communicate, not the employee! I have seen more than one manager fail and some lose their jobs because of ineffective communications. If you fail as a manager to communicate, I guarantee that you will regret it. No, I'm not trying to scare anyone. If you are a manager, you should be aware of this so you set your priorities straight. If you are experienced, you probably already realize the value and essentialness of communication. Communication uses 50-90% of a manager's time.

Communication Benefits

  • Lower employee turnover
  • Higher employee self esteem
  • Better employee motivation
  • Trust
  • Satisfaction
  • Greater awareness of goals and the individual role in the team.

Communication Techniques

  • Visit the employee daily for a short chat to let them know you are interested in them and their progress. Do not make them feel you are trying to micromanage them, but try to make them feel comfortable talking to you. This will enhance the employee willingness to talk to you if they have a problem. You can't fix problems you're not aware of.
  • From time to time have a celebration together such as for birthdays, holidays, or for successful project completion.
  • Ocassionally eat together as a group.
  • Take individual group members out to lunch and rotate through the group.
  • Have monthly group meetings.
  • Balance showing interest in the employee and project against micromanagement.

Analysis of Communication

There are three forms of communication:

  • Instrumental - Goal directed and intentionally transmitted.
  • Consummary - An expression of emotion.
  • Incidental - Communication sent unintentionally by the sender.

The following are steps taken during communication:

  1. Thinking
  2. Encoding
  3. Transmitting
  4. Perceiving (Barrier)
  5. Decoding
  6. Understanding

Communication Barriers

Barriers to communication:

Levels of Reality Affecting Communication


In order to comunicate well and be fully aware of the above factors it is important that the sender and receiver have some degree of familiarity with each other. As sending and receiving individuals get to know each other better, they can communicate faster and more effectively. This is because they have more common experiences, are aware of most communication barriers between them, and can make necessary adjustments.

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