Conflict Causes

Conflict sources:

  • Complexity
  • Interdependence - Sharing of resources and activity interdependence.
  • Incompatible goals between groups or individuals.

Conflict is defined as interference with another's ability to perform tasks, achieve goals, or get resources. In conflict reinforcement, it is differences that reinforce the conflict. Therefore, when resolving conflicts, emphasize similarities.

Personality characteristics contributing to conflict:

  • Low self-esteem
  • Arrogance
  • Authoritarianism

These factors increase risk of conflict:

  • Group expertise diversity.
  • Lack of project manager power.
  • Unclear project objectives.
  • Undefined positional roles.

Conflict Resolution

To help reduce conflict the weights of the reward system on employee evaluations may be modified to reward cooperation more. Matrix management must be carefully implemented since it may cause more conflict by breaking down lines of organizational authority.

Ways to resolve conflict:


Political Methods

Various political methods are used to enhance individual power in the group. Most of these methods are negative. When they are employed negatively or are untruthful they usually hurt others or the organization. Some methods are positive but can be used negatively. Some of these methods include:

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